FAQs – Zumaish
answers of the most common questions about Zumaish
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Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
What makes Zumaish leather products special?
Zumaish products are crafted from premium full-grain leather, sourced from ethical suppliers. Each piece is handcrafted by skilled artisans with decades of experience, ensuring exceptional quality and durability.
How do I know if a Zumaish product is authentic?
All Zumaish products come with a certificate of authenticity and a unique serial number. Additionally, our products feature our signature gold hardware and distinctive interior lining with the Zumaish pattern.
What is your return policy?
We offer a 14-day return policy for unused items in original condition with tags attached. Custom orders are final sale. Please contact our customer service team for return authorization before sending any items back.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping times vary between 7-14 business days depending on the destination. Customs duties and taxes may apply based on your country’s regulations.
How should I care for my leather handbag?
We recommend regular cleaning with a soft cloth and conditioning every 3-6 months. Keep your bag away from direct sunlight, water, and heat sources. For detailed care instructions, please visit our Leather Care page.
Can I request a custom design?
Yes, we offer bespoke services for clients looking for one-of-a-kind pieces. Custom orders require a consultation, have longer lead times (6-8 weeks), and are subject to custom design fees. Please contact our customer service for more information.
What is the warranty period for Zumaish products?
All Zumaish products come with a 2-year warranty covering manufacturing defects and craftsmanship issues. This does not cover normal wear and tear or damage from improper use. Visit our Warranty page for complete details.
How do I clean the hardware on my bag?
Our gold-tone hardware can be gently wiped with a soft, dry cloth. For stubborn tarnish, use a specialized metal cleaner designed for gold-tone finishes, applied sparingly with a cotton swab. Avoid harsh chemicals or abrasives.
Still have questions?
Our customer care team is here to help you with any questions about our products.